Returns & Exchanges
We stand behind every polo we make. If something isn’t right, we’ll make it right — no hassle, no runaround.
Our Policy
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
What We Accept
- Unworn, unwashed items in original condition with tags attached
- Items returned within 30 days of delivery date
What We Cannot Accept
- Items that have been worn, washed, or altered
- Items returned after 30 days of delivery
- Final sale or promotional items marked as non-returnable
How to Start a Return or Exchange
Email Us
Email returns@tryvongolf.com with your order number and the reason for your return or exchange. A real person from the TRYVON team will respond within 1–2 business days. Items sent back without first requesting a return will not be accepted.
Receive Your Label
We will send you a prepaid return shipping label within 1–2 business days.
Ship It Back
Pack your item securely and drop it off at any authorized shipping location.
Refund or Exchange Processed
Once your return is received and inspected, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method within 10 business days. Exchanges ship within 1–2 business days of receiving your return.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@tryvongolf.com.
Exchanges
Need a different size or color? We make exchanges easy. Email returns@tryvongolf.com and we’ll reserve your preferred item while your return is processed. Exchanges ship within 1–2 business days of receiving your return.
Damages and Issues
Please inspect your order on arrival and contact returns@tryvongolf.com right away if an item is defective, damaged, or incorrect.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.